This is a shameless plug for stores that actually make a good product, at a good price, and then provide extraordinary service even after the sale. Monday, the delivery company Pottery Barn uses will be delivering a headboard I purchased recently. This is the same delivery service that has delivered other stuff for me--chairs, an ottoman, and mom's headboard for her Plaza bed. They will be on time (2 hour window), set up the headboard, attach it, and then gather up all the wrapping and gunk, taking it with them as they leave and they are as nice as can be--no creepiness. And if that doesn't get your credit card out, the headboard and monogrammed slipcover from Pottery Barn, will. It is perfect, arrived in a short amount of time, is well made, and the monogram is purrrfect--no goofs. And when I want another slip, I just pick one of their other 200+ fabrics, and order it. Presto...in the mail it goes.
Ditto Land's End. I don't care what you order--if you don't like it or it's not right--they'll take it back, no questions. And their stuff wears like iron. We ordered our backyard dinner table and chairs from them several years back, and have loved them. Should we have covered them for the winter....well, yeah. Have we?? Well... no, but who cares? They are under a small roof so we just let 'em go and if the squirrels would leave the cushions alone, we'd probably leave those out as well. (read lazy)
I'm just so impressed that some companies still get it....they may not be all fancy and cutting edge and frankly, even that's OK with me. And their people are soooo nice. I'm thinking Wall Street could learn a few things from these companies...make that a LOT.
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