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Monday, October 28, 2013

Customer Service

After battling this afternoon to bundle our cable, computer, and phone service, I not only got a better deal but can email my "service retention specialist" tomorrow if I want to do even better.  A haggler I am not, but do not tell me you cannot help me if I am, and have been, a loyal paying on time customer for eons (and I'm talking to you, AT&T.)  After so long as a nurse, customer service has been drilled into my bones and practically shoots out get what I'm saying.  Crummy service and I'm gone.  There's just way too much competition in this world to settle.
Which brings me to my favorite customer service people:  Lands End and DSW (by phone because I had a question).  Not only did they honor a coupon I had for $40, they then gave me free next day shipping, and because I called in and am a certain level member, they rounded up on my spending points to send me another $10 off coupon in the mail.  Yeah...I know what you are going to say.  That's how they keep me spending but at least they are nice about it, and AT and T isn't. Now for Lands End.  No, their stuff isn't the same quality as it used to be but then neither is anyone elses, so I might as well go with people who are nice and offer me great customer service. Besides...they are old school and some part of me still just loves that.  Can't help it...I'm a softie.

Lastly, today I finally fired the design gal I'd been attempting to work with for over a month.  You knew I was gonna.  I had nothing to show for it other than a tension headache.  Too busy with her other pursuits, full of excuses and justifications, and not action oriented, after four weeks I was cooked.  I have learned that when I see something : once is a fluke, twice is a coincidence, and three times is a pattern.  If I see a pattern, it's adios, muchacha.

 What a relief.  Taking care of yourself is so worth it. But maybe not like this.  Hilarious, though, isn't it?

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